Refund policy

Please Note: Items sent back to us without first requesting a return will not be accepted.

Excluding products covered under our Warranties program, and without waiving your consumer rights, we will only accept the return of products within 30 days, and only provided that they were damaged or faulty at the time delivered to you or we accept that you received a product from us that is not what you ordered, then in both cases, we will (at our option) replace the products, supply the correct product or arrange a refund.

Product Conditions
All products returned must be in their original condition and packaging, (except for faulty, defective products) please include any provided accessories, all your contact details and an explanation for returning the products. You may also be required to provide proof of purchase.

Used products sent back for evaluation or repair must be clean and dry. Charges will be assessed if cleaning is necessary.

Exceptions / non-returnable items
There is no return or exchange for sale items or gift cards and we will not accept any goods that have been used, altered, damaged, or have their labels removed unless it is covered under our warranties program.

Certain types of items cannot be returned, like perishable goods, some safety items or custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Exchanges
We are under no legal obligation to exchange any item, but if you would like to exchange an item and you meet the criteria listed above then the fastest way to ensure you get what you want is to first contact us and if the return is accepted, make a separate purchase for the new item.

Refunds (if applicable)
If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that we cannot refund postage and packaging unless we accept that the products were damaged or faulty at the time delivered to you or we accept that you received a product from us that is not what you ordered.

Order cancellations
Provided we have not yet dispatched your order, you may cancel it, We will refund the cost of your order via the method you made your purchase with. If you wish to cancel your order please email sales@sabretactical.co.nz as soon as possible and we will do our best to meet your request. Late delivery does not entitle you to cancel any order or part of any order.

We may cancel orders if we believe that they are fraudulent, are intended for subsequent commercial sale (reseller activity), or if an error has occurred including, without limitation, listing with an incorrect price or information. Our right to cancel orders applies to orders that have been accepted. Where an order is cancelled and payment has been made we will provide you with a refund.

If an item you have ordered isn't available because of system errors you will be advised via email about what options you have available. You will not be charged for any item we cannot send you. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order.

Shipping Costs
If your return is accepted, we will supply you with instructions on how and where to send your product, unless the item sent is not the item ordered or it arrives faulty or damaged, you will be responsible for all or some of the shipping costs to and/or from our facility in Hamilton, New Zealand. Sabre Tactical cannot be liable for goods lost or damaged in transit if shipping is not arranged by us we recommend using a reliable courier service, courier tracking, and insurance coverage.

What happens once we receive your item
We will notify you once we’ve received and inspected your return. Please allow 3 to 7 working days for this process once received, during this time we will evaluate for both warranty and non-warranty issues. Any warranty issues are fixed at no cost to you and return shipping within New Zealand is covered by Sabre Tactical.

If your product is not covered by warranty, we will contact you with an estimate detailing all non-warranty repair costs, we will ask for your approval before we commence any work and may require payment before any work is commenced.

To start a return
If you need to return a new or unused product or want to discuss if a product is eligible for free repair or replacement please email us at support@sabretactical.co.nz